Terms of Service

The agreement between you and BookNaKo for use of the app.

Effective date: 10 August 2026  ·  Last updated: 17 August 2026

1. Accepting these terms

These Terms of Service (“Terms”) are a binding agreement between you and BookNaKo (“BookNaKo”, “we”, “us”). By ticking the acceptance box during registration, creating an account, or using the app, you agree to these Terms and to our Privacy Policy.

If you do not agree, do not create an account and do not use BookNaKo.

2. What BookNaKo is

BookNaKo is a booking platform for sports venues. Through the app you can reserve courts and spaces, order food and equipment at a venue, join open play sessions, and share photos with other members of the venues you belong to.

We are the platform, not the venue. Each venue is operated by an independent business that sets its own prices, opening hours, availability, house rules, cancellation policy and refund policy, and that provides the courts, facilities, food, equipment and staff. Your booking or order is an agreement between you and that venue. BookNaKo is not a party to it, does not own or operate any venue, and is not responsible for the condition of any facility or the conduct of any venue or its staff.

3. Eligibility and your account

• You must be at least 13 years old to use BookNaKo. If you are under the age of majority where you live, you may use it only with the involvement of a parent or guardian.
• You must provide accurate registration details, including a real name and a working phone number. Venues rely on these to verify who you are.
• You are responsible for keeping your password confidential and for everything that happens under your account.
• One person, one account. Do not create an account for someone else, impersonate anyone, or share your account.
• Tell us immediately at support@booknako.com if you believe your account has been accessed without your permission.

4. Venues, membership and approval

• You join a venue using its join code or QR code. Your membership at each venue is separate, and venues cannot see each other's members, bookings, orders or posts.
• A venue's operator must approve your membership before you can book. Approval is at the venue's discretion and may be refused or withdrawn.
• A venue's operator and staff can see your name, phone number, address if you provided one, and your booking and order history at their venue, so that they can manage your reservations.
• A venue may set its own house rules. Where those rules are stricter than these Terms, the stricter rule applies at that venue.
• You can leave a venue at any time from Settings, subject to any upcoming bookings.

5. Content and conduct rules

These rules apply to everything you post, send, or do on BookNaKo. They are not exhaustive. We may act on anything we reasonably judge to be objectionable, whether or not it is listed here.

5.1 You must not post content that is:

• Sexually explicit, pornographic, or sexually suggestive involving any person.
• Sexualising, endangering, or exploiting a minor in any way.
• Violent, graphic, gory, or that promotes or glorifies violence or self-harm.
• Hateful, or that attacks, demeans or dehumanises a person or group on the basis of race, ethnicity, national origin, religion, caste, disability, disease, age, sex, gender identity, or sexual orientation.
• Harassing, bullying, threatening, intimidating, or intended to humiliate a specific person.
• Doxxing, meaning another person's private information, including phone number, address, workplace, or identity documents, posted without their consent.
• Unlawful, or that promotes illegal activity, illegal drugs, weapons, or gambling.
• Deceptive, fraudulent, or a scam, including impersonating another person or a venue.
• Spam, repetitive, or unsolicited advertising and promotion.
• Infringing anyone's copyright, trade mark, privacy, publicity or other rights.
• Malicious code, or that attempts to interfere with the app or anyone's device.

5.2 You must not:

• Harass, abuse, threaten or stalk another member, at a venue or through the app.
• Photograph a person without their agreement, or post a photo of someone who has asked you not to.
• Evade a block, a suspension, or a venue ban, including by creating a new account.
• Make bookings you do not intend to honour, or book to deny availability to others.
• Attempt to gain unauthorised access to any account, venue, or part of our systems.
• Scrape, crawl, reverse engineer, or use automated means to access the app.
• Resell, sublicense or commercially exploit access to BookNaKo without our written permission.

6. Reporting, blocking and enforcement

6.1 Reporting

Every post can be reported from the post itself. Choose a reason and add detail if it helps. Reports go to the operators of the venue where the post appears, who review them and can remove the post and act on the account. Venue operators are present at the venue daily and normally act on a report the same day.

If a report is not resolved by your venue, or concerns the venue itself, email support@booknako.com and BookNaKo will act on it within 24 hours. Content that sexualises a minor is acted on immediately, at any hour, and is not subject to that window.

Blocking does not depend on any review. You can block a member yourself at any time and it takes effect immediately.

6.2 Blocking

You can block any member from their profile or from any of their posts. Blocking is mutual. You stop seeing their posts and they stop seeing yours, and any follow between you is undone in both directions. You can review and lift blocks at any time in Settings → Blocked players.

6.3 What we do about violations

Where content or behaviour breaks these Terms, we or a venue operator may, at our discretion and without prior notice:

• Remove the content.
• Restrict your ability to post, book, order or report.
• Ban you from a venue.
• Suspend or permanently terminate your account.
• Report the matter to law enforcement where we believe it is warranted.

Content that sexualises a minor is reported to the relevant authorities and the account is terminated permanently.

If you believe an enforcement decision was wrong, email support@booknako.com and we will review it.

7. Your content and the rights you grant

You keep ownership of the photos and text you post. You grant BookNaKo and the venue where you posted a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display that content, solely to operate and provide the app. This licence ends when the content is deleted, except for copies retained in backups for a limited period or where we must retain it to comply with the law.

Posted photos are deleted automatically 30 days after posting. We do not sell your content and we do not use it in advertising.

You confirm that you own or have the necessary rights to everything you post, and that it does not break section 5.

8. Bookings, orders, payment and cancellation

• There are no purchases inside the app. BookNaKo does not process payments and does not take payment card details. You pay the venue directly, by whatever method that venue accepts.
• Prices, availability, opening hours, cancellation windows and refunds are set by each venue, and are shown to you in the app as the venue configures them.
• A booking request may need the venue's approval. A request is not confirmed until the venue approves it.
• Cancellations, no-shows, late arrivals, refunds and disputes about a booking or order are between you and the venue. Contact the venue directly.
• We are not responsible for a venue's pricing errors, overbooking, closure, or failure to honour a booking, although we will help where we reasonably can.

9. Service availability and changes

We work to keep BookNaKo available and reliable, but we do not promise uninterrupted service. We may modify, suspend or discontinue any feature at any time. We may also release updates that you need to install to keep using the app.

10. Suspension and termination

You can delete your account at any time from Settings → Delete account, or by following the steps on our account deletion page.

We may suspend or terminate your account if you break these Terms, if we are required to by law, or if we reasonably believe your continued use puts other members, a venue, or BookNaKo at risk. Where it is reasonable to do so, we will tell you why.

Sections 7, 11, 12, 13 and 14 survive termination.

11. Disclaimers

BookNaKo is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Sport carries risk of injury. You take part in any activity at a venue at your own risk. We do not inspect, certify or supervise any venue, court, facility or piece of equipment, and we are not responsible for injury, illness, loss or damage arising from your use of a venue.

We do not screen members before they join and we do not vet the accuracy of content posted by members. You are responsible for your own interactions with other members.

12. Limitation of liability

To the fullest extent permitted by law, BookNaKo is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data, or goodwill, arising from your use of the app.

Our total liability for all claims relating to BookNaKo is limited to the total amount you paid BookNaKo in the twelve months before the claim. Players pay BookNaKo nothing, so where you have paid us nothing, our total liability is limited to PHP 1,000.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You agree to indemnify and hold harmless BookNaKo and its operators from any claim, demand, loss or expense, including reasonable legal fees, arising from content you post, your breach of these Terms, or your violation of any law or of anyone's rights.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. The courts of the Philippines have exclusive jurisdiction over any dispute, except where the law where you live gives you the right to bring proceedings in your local courts.

Before starting formal proceedings, please contact us at support@booknako.com. Most issues are resolved quickly this way.

15. Apple App Store

These Terms are between you and BookNaKo only, not with Apple. Apple is not responsible for the app or its content, and Apple has no obligation to provide any maintenance or support for it.

If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price if any was paid. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Any claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility, not Apple’s.

BookNaKo, not Apple, is responsible for addressing any claim by you or a third party relating to the app. That includes product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation. BookNaKo, not Apple, is responsible for investigating and defending any third-party claim that the app infringes that party’s intellectual property rights.

You confirm that you are not located in a country subject to a United States Government embargo or designated by the United States Government as a terrorist-supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.

Apple and its subsidiaries are third-party beneficiaries of these Terms, and Apple has the right to enforce them against you.

16. Changes to these terms

We may update these Terms from time to time. When we do, we revise the “last updated” date above. If a change materially affects your rights, we will notify you in the app or by email before it takes effect. Continuing to use BookNaKo after a change takes effect means you accept the updated Terms.

17. Contact

Email: support@booknako.com
Privacy Policy: booknako.com/privacy
Account deletion: booknako.com/delete-account